Privacy Policy

1. Introduction

mts69 ("we," "us," or "our") operates the online casino and sports betting platform located at https://mts69.cam. This Privacy Policy explains how we collect, use, store, protect, and share personal information obtained from users ("you" or "your") of our services. We are committed to protecting your privacy and handling your personal data in accordance with applicable Indonesian data protection laws and international best practices.

By accessing or using mts69 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately discontinue use of our platform and refrain from creating an account.

This Privacy Policy applies to all users of mts69, including visitors who browse our website without registering, registered members who hold active accounts, and former members whose accounts have been closed. It covers personal data collected through our website, mobile applications, customer support channels, and any other touchpoints where mts69 interacts with users.

2. Information We Collect

mts69 collects various categories of personal information necessary to provide our services, comply with legal obligations, and enhance user experience. The information we collect includes:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full legal name, date of birth, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued identification documents such as Indonesian KTP (identity card), passport, or driver's license, as well as proof of address documents like utility bills or bank statements.
• Payment Information: We collect bank account details including bank name, account number, and account holder name for processing deposits and withdrawals. All payment data is processed through secure channels and encrypted during transmission.
• Communications: When you contact our customer support team via email, live chat, WhatsApp, or in-app messaging, we collect the content of your communications, including any attachments or documents you provide.
• Preferences and Settings: We collect information about your account preferences, including deposit limits, notification settings, language preferences, and responsible gaming tool configurations.

2.2 Information Collected Automatically

• Device Information: We automatically collect information about the device you use to access mts69, including device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: We collect data about how you interact with our platform, including pages visited, games played, bets placed, transaction history, session duration, clickstream data, and feature usage patterns.
• Location Data: We collect your IP address and use geolocation technology to verify that you are accessing our services from within Indonesia, as required by our licensing and operational restrictions.
• Log Files: Our servers automatically log standard information including IP addresses, browser types, referring/exit pages, date and time stamps, and technical error reports for troubleshooting and security purposes.

2.3 Information from Third Parties

In certain circumstances, mts69 may receive information about you from third-party sources, including payment processors who facilitate your transactions, identity verification services that confirm your KYC documentation, fraud prevention services that assess risk levels, and marketing partners (where you have consented to information sharing). We only work with reputable third parties who are contractually obligated to protect your data.

3. How We Use Your Information

mts69 uses the personal information we collect for the following legitimate business purposes:

4. Information Sharing and Disclosure

mts69 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, data hosting, customer support platforms, and marketing analytics. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by Indonesian law, to comply with legal processes such as court orders or subpoenas, to investigate suspected fraud or violations of our Terms & Conditions, or to protect the rights, property, and safety of mts69, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing, such as participating in third-party promotions or surveys.

5. Data Security Measures

Protecting your personal information is a top priority for mts69. We implement industry-standard security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All sensitive data, including personal information and financial transactions, is encrypted using 256-bit SSL (Secure Socket Layer) encryption during transmission. Data stored on our servers is encrypted at rest using advanced encryption standards.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access personal data, and only on a need-to-know basis for legitimate business purposes.
• Secure Infrastructure: Our servers are hosted in secure, access-controlled data centers with 24/7 monitoring, redundant power supplies, fire suppression systems, and physical security measures.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Employee Training: All mts69 employees with access to personal data undergo mandatory security and privacy training and are bound by confidentiality agreements.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for account access, providing an additional layer of security beyond username and password.
• Intrusion Detection: We employ automated intrusion detection and prevention systems to monitor for suspicious activity and potential security breaches in real-time.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge that you provide information to mts69 at your own risk. We cannot guarantee absolute security, but we commit to notifying you promptly in the unlikely event of a data breach that affects your personal information.

6. Data Retention

mts69 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information for active accounts is retained for the duration of your membership plus any period required by law after account closure.
• Closed Accounts: Following voluntary account closure, we retain essential records including identity verification documents, transaction history, and account activity logs for a minimum of seven years to comply with Indonesian financial regulations and anti-money laundering laws.
• Marketing Communications: If you unsubscribe from marketing emails, we retain your email address on a suppression list to ensure we do not contact you again, unless required for transactional communications.
• Legal Compliance: Information required for tax reporting, regulatory compliance, or legal proceedings is retained for the duration mandated by Indonesian law or until legal matters are fully resolved.
• Responsible Gaming Records: Self-exclusion records and responsible gaming tool settings are retained indefinitely to prevent circumvention of self-imposed restrictions.

After the retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with you as an individual.

7. Your Privacy Rights

As a user of mts69, you have certain rights regarding your personal information. Subject to applicable Indonesian law and regulatory requirements, you may exercise the following rights:

• Right to Access: You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your account dashboard.
• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request correction or update. You can update certain information directly in your account settings or by contacting customer support.
• Right to Erasure: In certain circumstances, you may request deletion of your personal information. However, this right is subject to legal and regulatory retention requirements, and we may be obligated to retain certain records for compliance purposes.
• Right to Restrict Processing: You may request that we limit how we use your personal information in certain situations, such as while a dispute is being resolved.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time by unsubscribing from marketing emails or adjusting your communication preferences in your account settings.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (email address displayed as plain text, not clickable). We will respond to your request within 30 days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

mts69 uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including user authentication, session management, and security features. These cookies cannot be disabled without impacting site functionality.
• Performance Cookies: Collect anonymous information about how visitors use our site, including which pages are visited most frequently and any error messages encountered. This helps us improve site performance.
• Functionality Cookies: Remember your preferences and settings such as language selection, timezone, and display options to provide a more personalized experience.
• Targeting Cookies: Track your browsing activity across sessions to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

8.2 Managing Cookie Preferences

Most web browsers allow you to control cookies through browser settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. However, disabling certain cookies may limit your ability to use some features of mts69. Refer to your browser's help documentation for instructions on managing cookies.

9. Policy Updates

mts69 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date at the top of the document.
• Sending an email notification to the address associated with your account (for significant changes that affect your rights).
• Displaying a prominent notice on our platform upon your next login (for material changes).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mts69 services following the posting of changes constitutes your acceptance of those changes. If you do not agree with any modifications, you must discontinue use of our services and may close your account.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the mts69 website
• WhatsApp: +62 812-3456-7890
• Mailing Address: mts69 Customer Support, Jakarta, Indonesia

Our Data Protection Officer is available to address privacy-related inquiries and assist you in exercising your data subject rights. We commit to responding to all privacy-related requests within 30 days of receipt.

Privacy Protection Features